Frequently asked questions

Clear answers before care begins.

Answers about Aevum consultations, telehealth, testing, prescriptions, costs, and follow-up.

No. The form only requests a consultation. Prescriptions, if any, require an appropriate medical evaluation by a licensed clinician and are never guaranteed.

Aevum is designed as a direct-pay care experience. Coverage for visits, labs, or medications varies by plan. Our team explains anticipated costs before you decide to proceed.

Telehealth availability depends on your location, the service requested, clinician licensure, and applicable law. Some evaluations, testing, or follow-up may require in-person services.

Have your medication list, relevant medical history, recent lab results, and questions ready. Please do not send highly sensitive medical information through the website contact form.

A care coordinator typically responds during the next business day. The website form is not monitored for emergencies or urgent medical concerns.

A clinician considers your symptoms and medical history together with properly timed laboratory testing. Additional tests may be recommended to understand possible causes and establish a safe baseline.

No. Suitability depends on symptoms, age, health history, risk factors, preferences, and the specific therapy being considered. A licensed clinician should evaluate your individual situation.

No. Prescriptions are provided only when a licensed clinician determines that a medication is medically appropriate after an evaluation.

No. Regulatory status varies widely, and many products promoted online are not FDA-approved for the claimed use. A consultation should include a clear discussion of evidence and regulatory status.

Private first step

Let’s talk about what you’re experiencing.

Share a few basic details and a care coordinator will contact you to explain the process. Please do not include diagnoses, medication details, or other sensitive health information.

Not for emergencies. Call 911 or seek immediate medical care for urgent symptoms.

The personal data you provide is confidential and will not be sold, rented, loaned, or reused for unrelated marketing. Please do not include diagnoses, medication details, or other sensitive medical information.

Submitting this form does not create a clinician–patient relationship or guarantee treatment.